Privacy Policy
Effective Date: June 2026 | Last Updated: June 2026
EscapeZone ("we", "us", "our") operates the website kits.escapezone.co.in. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and purchase our products.
1. Information We Collect
When you place an order, we collect:
- Name and email address
- Billing address and phone number (for GST invoice and support)
- Payment information (processed securely by Razorpay — we never store card details)
- Order history and download activity
We also automatically collect basic usage data: IP address, browser type, pages visited, and referral source — via cookies and analytics tools.
2. How We Use Your Information
- To process and fulfil your order (send download links)
- To send order confirmation and support communications
- To generate GST-compliant invoices
- To improve our website and products
- To send promotional emails only if you opt in (you can unsubscribe anytime)
3. Sharing of Information
We do not sell or rent your personal data to third parties. We share data only with service providers necessary to operate our business:
- Razorpay (payment processing)
- WooCommerce / WordPress (order management)
- Email delivery provider (transactional emails)
All third-party processors are bound by their own privacy policies and applicable data protection laws.
4. Cookies
Our website uses cookies for session management, cart functionality, and analytics. By using this site, you consent to our use of cookies. You can disable cookies in your browser settings, though this may affect site functionality.
5. Data Retention
We retain your order data for as long as required by Indian tax laws (typically 7 years) and for the period your account remains active. You may request deletion of non-statutory data by contacting us.
6. Your Rights
Under applicable Indian law (IT Act 2000 and IT Rules 2011), you have the right to access, correct, or request deletion of your personal data. To exercise these rights, contact us at kits@escapezone.co.in.
7. Security
We implement industry-standard security measures to protect your data. All transactions are encrypted via SSL. Payments are processed by Razorpay and are PCI-DSS compliant.
8. Contact
Questions about this policy? Email us at kits@escapezone.co.in or visit our contact page.